Infiniti 24-Hour Roadside Assistance

We are offering the convenience of submitting your Roadside Assistance service request through a secure internet site in which you can provide us with the information required to process your call in a timely manner. Please note that the forms are handled in the order that they are received. You will have the opportunity to receive a callback from the next available Roadside Assistance Agent who will make arrangements to send a service vehicle to assist you.

Infiniti Roadside Assistance is one of the most comprehensive ownership privileges for our dedicated Infiniti owners. You may reach out for assistance by phone at: 1-800-363-4520 

 

Roadside Covered Services Includes

Infiniti Roadside Assistance have you covered on the road 24 hours a day, 365 days a year in Canada.

Mechanical Breakdown or Accident Towing
Your vehicle will be towed to the nearest INFINITI Retailer or certified repair facility. In the case of an accident, to an Accident Reporting Centre (if required by your Municipality), plus a second tow to your Dealer as described above.

Battery Boost
In the event that your vehicle fails to start after a boost, it will be towed according to your Mechanical Breakdown towing benefits stated above.

Lockout Service
If you have locked your keys in your vehicle, INFINITI Canada Roadside Assistance will dispatch a service facility to attempt to gain entry into your vehicle. (Cost of labour and/or replacement keys not included.) In the event that access cannot be gained, your vehicle will be towed according to your Mechanical Breakdown towing benefits stated above.

Fuel Delivery
In the event that you run out of fuel, INFINITI Canada Roadside Assistance will deliver gasoline to your stranded vehicle. (Cost of gasoline included up to 5 litres.)

Tire Change
If you have a flat tire, your usable spare will be installed. (Tire repairs are not covered.)

Winching
If your vehicle becomes immobilized in a ditch, mud or snow, INFINITI Canada Roadside Assistance will arrange to have your vehicle winched on to the nearest roadway. The vehicle must be accessible and located on, or adjacent to, a regularly traveled roadway. (This benefit does not apply to vehicles immobilized in a snow-covered driveway or parking lot.) In the event that your INFINITI Canada is unable to proceed under its own power after winching, it will be towed according to your Accident towing benefits stated above.

In addition to your standard roadside assistance benefits mentioned above, you'll also continue to have access to travel assistance from INFINITI Canada, including trip interruption benefits and personalized travel planning services.
 

To Serve You Best

Please have the following information available when you call:
 
➡Vehicle identification number (VIN)
➡License plate number
➡Where you are located (city, cross streets, landmarks, etc.)
➡Type of vehicle
➡Nature of the problem (brief description)